Privacy Policy
This Privacy Policy explains how Atlas Walks processes personal data in connection with its website, booking requests, and guided culinary and market tours.
Contact Information
How We Use Data
We use personal data to respond to inquiries, manage booking requests, confirm dates and group details, collect and record dietary information, arrange route and tasting confirmations, process payments, communicate meeting-point details, deliver the guided experience, maintain site security, improve website performance, and meet legal, accounting, and record-keeping obligations.
Service Providers
We may share personal data with service providers that support website hosting, communications, payment processing, booking administration, and technical maintenance. These parties act on our instructions or as separate controllers where required by their own legal duties. We do not authorize them to use the data for unrelated purposes.
Legal Disclosure
We may disclose personal data to public authorities, courts, or other parties when required by law, to respond to lawful requests, to establish or defend legal claims, or to protect our rights, users, or operations. We may also share information where necessary to comply with accounting, tax, or regulatory obligations.
Data We Collect
We may process identification and contact details, booking and participation details, dietary information you choose to provide, payment-related records, communication content, and basic technical data such as device, browser, and usage information. Where needed for a tour request, we may also process group size, preferred date, meeting-point details, and language preferences.
Sources of Data
We collect data from website forms, email, telephone, and other direct communications. We also receive information generated during booking handling, payment processing, and website operation, including technical logs and cookie-related data. In some cases, we may receive limited information from service providers involved in payment or site support.
Cookie Types
Necessary cookies support core site functions such as page navigation and form handling. Functional cookies may remember preferences, such as language or session choices. Analytical cookies help us understand how the site is used and whether pages perform correctly. Cookie duration may be limited to a session or may continue for a longer period.
Cookie Controls
Where cookies are not strictly necessary, you may limit or block them through browser settings and, where available, site controls. If cookies are disabled, some parts of the website may not function as intended. Browser-based controls do not remove cookies already stored on your device.
Subject to applicable law, you may have rights to access your data, correct inaccurate information, request deletion, object to certain processing, and request restriction or portability in appropriate cases. If processing is based on consent, you may withdraw that consent for future processing.
To exercise a privacy right, provide enough information for us to identify the relevant data and assess the request. We may ask for additional details to verify identity or clarify the scope of the request. If a request is refused in whole or in part, we will explain the reason where required by law.
We keep personal data only for as long as needed for the purpose for which it was collected, including booking administration, customer communication, accounting, dispute handling, and legal compliance. When data is no longer needed, it is deleted, anonymized, or archived only where retention is required by law or justified by a legitimate business need.
When we make material changes, we will update the policy text and may provide additional notice where appropriate. The revised version applies from the effective date shown in the policy or from the time it is posted, as applicable.
GDPR Overview
Where the GDPR applies, we process personal data on a lawful basis such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. The specific basis depends on the type of interaction, including booking handling, communication, and website operation.
If you are in the European Economic Area, the GDPR may apply to our processing of your personal data.
Your GDPR Rights
Where applicable, you may request access, rectification, erasure, restriction, portability, or objection, and you may withdraw consent where processing relies on consent. Some requests may be limited by legal obligations, contractual needs, or the need to retain records for legitimate business purposes.